Last Updated: 1 March 2025

Gloss Guide Pty Ltd ("we," "us," or "our") is committed to protecting your privacy and handling your personal information in accordance with Australian Commonwealth laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) for users in the European Union (EU). This policy outlines how we collect, use, disclose, and safeguard your data.

1. Data Collection

We collect personal information to operate our marketplace platform effectively. This includes:

• Provider/User-Submitted Data: Name, contact details, professional qualifications, service descriptions, payment information (processed via third-party gateways like Stripe or PayPal), and profile images.
• Publicly Available Data: Business names, contact details, or professional profiles sourced from publicly accessible platforms (e.g., business directories or professional websites).
• Automated Data: Usage details (e.g., IP address, device type, browser) via cookies and analytics tools (e.g., Google Analytics).

2. How We Use Your Data

Your information is used to:

• Create and manage user/provider accounts.
• Match clients with beauty and wellness service providers.
• Process payments securely through trusted third-party processors.
• Communicate updates, promotions, or service-related notices (with opt-out options).
• Improve platform functionality and user experience via analytics.
• Comply with legal obligations (e.g., tax laws, court orders).

3. Data Sharing

We only share data in the following circumstances:

• Service Providers: Third parties essential to platform operations (e.g., Fresha.com for booking integrations, RocketReach.co for professional profile enrichment, payment processors).
• Legal Compliance: When required by Australian law or to protect our rights.
• Consent: With your explicit permission for specific purposes.

4. Security Measures

We adhere to the safe handling of personal data by implementing:

• Encryption (SSL/TLS) for data transmissions.
• Restricted access to personal information.
• Regular security audits and staff training.

5. Your Rights

Under Australian law and GDPR (where applicable), you may:

• Access/Correct Data: Request a copy of your data or update inaccuracies.
• Deletion/De-Listing: Providers may request removal of their profile by contacting us at privacy@glossguide.com.au.
• Opt-Out: Unsubscribe from marketing communications via the "unsubscribe" link in emails.

6. GDPR Compliance Statement

For EU users, Gloss Guide Pty Ltd complies with GDPR requirements, including:

• Lawful Basis: Processing data under consent, contractual necessity, or legitimate interests.
• Data Subject Rights: Access, rectification, erasure, restriction, and portability. Submit requests via privacy@glossguide.com.au.
• International Transfers: Data transferred outside the EU is safeguarded through adequacy decisions or Standard Contractual Clauses.
• Data Protection Officer (DPO): Contact our DPO at privacy@glossguide.com.au for GDPR-related inquiries.

7. Policy Updates

We may update this policy periodically. Changes will be posted on our platform with a revised "Last Updated" date.

8. Contact Us

For privacy-related questions, requests, or complaints:

• Email: privacy@glossguide.com.au
• Postal Address: PO Box 77, Samford 4520, QLD Australia

Gloss Guide Pty Ltd (ABN 56 682 991 251, ACN 682 991 251) complies with the Australian Privacy Principles and the GDPR. For more details on the APPs, visit the Office of the Australian Information Commission's site. For GDPR guidance, see https://ec.europa.eu/info/law/law-topic/data-protection.